We had taken the old bed to the dump the day before!! Then they call me this morning with an automated system saying that everything changed and gave me an evening delivery window. It then sought to deliberately mislead me concerning the delivery status by falsely telling me that the loveseat had left the factory. We never received anything and we have cancelled GIVE US OUR MONEY! trust it!! It will pay itself back seven-fold. Very friendly sales people and their prices are very competitive. Eric? I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. Awful experience... we spent the entire day in this store even though it only took us an hour to decide. The clerk on the phone seemed helpful but and told me the order was cancelled. He left I assumed he would be back to fix everything nope never saw the repair man again I reached out to Ashley over & over again they never responded didn’t return my emails nor my phone calls. Learn about The Spruce's Editorial Process. Why was I not informed of the delay in shipping? I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. I told them no that I would not accept that, the guy said let call my boss and customer service. Furniture shopping is an oftentimes tedious and mundane task. The stop placement should have not been put on the check to begin with. We were promised a delivery date of 1 week from purchase, but it looks like it is going to be closer to one month. When calling to confirm delivery time, I was told the item was still on backorder. Share your voice on ResellerRatings.com I asked when, they said when Crystal was around. Ashley is best known for affordable furniture and their giant HomeStores. Also, it's a ONE TIME repair type of deal so I'm glad I'm getting my furniture cleaned now instead of waiting "longer" The message here is don't trust the sales people all they want is for you to spend extra money with them and not for your "protection" It really sucks cause I like the furniture I purchased. The sales associate, Scott Grimm, was very helpful and attentive to our needs. Sales and discounts are a scam. Both were very helpful and answered all our questions. They said they would ship me a new one. I have been robbed by Ashley Furniture who want to continue to take money by harassing me by having ppl trying to make me accept delivery of the other furniture by threatening me with a 10 percent restocking fee if I don’t accept the balance of the order. Next came empty promises. Do Not Buy From ASHLEY. The delivery service said they don't installed the feet so I had to pull out my drill and take care of it. I made tens of phone calls to get it fixed, exchanged,... seems like no one care to take responsibility from customer service to store manager... Had I read these poor reviews before buying my stuff I would have never ever stepped into this store... BAD SERVICE! I'm not rich so I thought, from what I've heard, that Ashley would be a good selection. I had guests visiting and bought complete bedroom sets for 2 rooms and paid cash.I was told there were no issues in one order but the dresser for second room will be delivered couple days late. When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who dont want to anything to fix the problems we have with sectional, a customer service rep even hang up on us when we were complaining about it. SCAM ALERT! They also tried to pressure me to purchase a mattress when I already stated that I was aware of the upcoming sale price in May that I know the store can't beat. My mother is 90 years and didn't want to make a fuss. They were both super friendly and funny. The man even stated, "There's no way she can get these on herself". We got our couch for $50 at Habitat for Humanity (it was in good condition when we bought it and a good brand, though I cannot remember which off the top of my head) and put on a nice looking easy to clean microfiber slipcover ($100) since we didn't like the original color. Terrible experience, we will not ever return. A timeline: June: Placed order for delivery in November September: Get call saying the order has been cancelled by corporate and I need to come in to replace order. A few months later it happened again and the protection plan I purchased did not cover the issues with the cushions. Some time after it was delivered she sat down realizing how uncomfortable the chair cushion was. We are now at a lose for what to do. I just want them to come get the thing and give me my money back. I have identified your number and tried calling you back but got an automated prompt that would have routed me back to the 800 number. I was told it would "be restored to show room finish." Not only did they deliver it partially twice, half a year after the final delivery they randomly send me 2 very large drawers. I will NEVER buy from Ashley again. I asked to be escalated to management because the rep wouldn't answer my questions clearly and she hangs up on me. What a huge waste of time. This is going to be a long review because the incompetence of this company is nothing short of epic. we agreed, and patiently waited. We were greeted by a nice woman who then introduced us to our salesman and it all went downhill from there: 1) I can't even remember his name because he never introduce himself formally. So, I received a couch, that's still on its back, no legs, and zero concern by Ashley Furniture. After sleeping on the floor for 3 days, I emailed the DM, who called and said he'd provide gift cards to compensate me for all of this. Do yourself a favor and stay clear of Ashley home furniture. For all future furniture, we plan to come back for the great customer service and fair prices! On October 27, 2020, I was told that the loveseat had been on a truck but that the truck was involved in a motor vehicle accident on its way to a “warehouse.” I then spoke with an Ashley manager, Clint Taylor, and requested that Ashley provide a tracking number so I could verify what I was told. Some research I have done indicates that Hooker is a decent mid-price/quality furniture brand; which I don't need super top of the line- just something of better quality than pottery barn/ashley furniture… We argued it was Ashley actually violated the contract since the delivered products were defective, thus should not charge customers for the delivery fees and should absorb the cost itself. Think twice before wasting hard-earned money on Ashley Furniture!! Ordered a couch beginning of October with promise delivery in 2 weeks. However, this does not mean that Ashley offers a higher quality product or service. Went in to get a refund and they talked us into re-selecting instead, plus giving discount which we were like FINE, we'll give it another shot. This really ruined my excitement for moving into a new house. I would have fixed it a month ago. Their furniture seems to be of poor quality and they seem to exhibit unfair or deceptive business practices in not issuing refunds for damaged items. Ashley Furniture is a franchise opportunity. The issues was not the product or the sale person. We got our couch for $50 at Habitat for Humanity (it was in good condition when we bought it and a good brand, though I cannot remember which off the top of my head) and put on a nice looking easy to clean microfiber slipcover ($100) since we didn't like the original color. We ordered a couch and loveseat and it was delivered. I guess gossiping is better for business for them than me purchasing something and then offering their assistance. When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". How he is a manger is beyond me. it was already 6 days sleeping in the couch, not sleeping, my wife crying and very frustrated she was not getting any rest! Now it us the 12th and not here. Eventually, the receptionist came back on the phone with October 24, 2020 as the new delivery date. Would rather not have the table than deal with this headache. DO NOT BUY FROM THIS STORE. Star Furniture 3. She will tell you what is good and will not push you to buy things. The cons: Some issues with longevity reported on less expensive options. It's you (not me). Back to IKEA or Pottery Barn for us! He puts us on a great mattress and proceeds to talk so fast for the next 15 minutes detailing features and benefits I can't get in a word. 2 months later, we now only got 3 of the 4, for then to lie again. For a disabled Sr. There is only one technician appointment available this month, so of course we have to take another day off of work. especially if it is on sale. The worst furniture store in the tri-state area. NEVER AGAIN will i shop at Ashley and i will be sure to share my experience with everyone, UPDATE! Latest Update: Took from early October until almost Christmas and four days off of work to get our order correct and to our place. Highly recommend Ashley!! We were able to fit the chair into our car, so didn't need delivery services. This is false advertising and bad business. Don’t let this happen to you. Find stylish home furnishings and decor at great prices! However, this does not mean that Ashley offers a higher quality product or service. She refused delivery. The next day, I called Customer Service and was told the request STILL hadn't been submitted and the earliest I could receive it was in 1 week. The delivery guy gives you all of the info on the phone along with what is wrong THEN you get on the phone to tell me I have to wait up to 48 hours to find out when it will get here?! This place is a joke and a colossal waste of time. When we called no one was any help the guy had no clue why we couldn't get our stuff delivered. Everything went fine until delivery. We hadn't made a decision yet, so I declined to give it. We said we weren't sure, so she reiterated working on commission and being worth her time. Take my word and stay away from the South Blvd. Bye. Why was he hovering behind me the whole time (like for over ten minutes). I don't want this couch and I'm mad I feel forced to keep it . Get back arranging the sofa to the right position and it's broken. On to the mattress area. Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. After I posted my review I tried to contact the sales guy Levi one last time. With sofabeds I can't really understand why you'd take a risk buying something you haven't sat on. my family and i have been greatly inconvenienced by this company's lack of customer service and the accuracy to deliver accurate information!!!!!!!!! NEW). I call them on this and reference my purchase contract that confirms that my delivery date was 5/6 and they give me some runaround answer about how it never was set. Me and my family had the worst experience and traumatizing moment with Ashley home store in Emeryville Ca. To only be told out of stock and won't get one for another week. we went to their showroom on bayshore blvd in sf multiple times to make sure this will go smoothly! When I got it, it has a small defect. Is this how salespeople and alleged store managers are trained? Terrible quality, poor delivery service, I cannot stress enough how much you would regret shopping here. So not only NOT early but late and now being told they dont reliever on sundays and mondays and wont work with our schedule. Now 2 days before delivery, the item is still not with our delivery. PAUSE...DECEMBER?? I purchased two reclining sofas May 2019. He asks why. NOT HARDWARE and i am pretty sure NOT part of my bed set. He then proceeds to whip out the calculator and tell us the price will be x per month over the course of several years. DO NOT BUY!!! The products will sell itself.). Today i called customer service & have been hung up in twice. Went home to measure, when we came back a few days later, the price jumped and we had to buy the coffee table with it. In this store, salespeople are just willing to take your money they don't want to help you at all. Stores are franchised. I wish I had never made that decision. Slumber Search is supported by readers. It was a waste of time speaking to Frances as well because, she can't do anything! Immediately I thought to myself, 'How courteous of him.' Ummm you can't leave it here and refund will be in maybe a few days? They set up a date of 5/23/19 to come and put the bed together. We confirmed the delivery for today. Browse Our List of Top Rated MattressesUnlock The Coupons. I'm in the market for new furniture and was thinking of buying Ashley because I heard it was good, quality furniture for its' price, but I'm skeptical. I don't know if the staining is being done by people or machines but their quality control is nonexistent. Another update: only 2 tables and some of the chairs were delivered, along with half the bedroom set and 2 couches for a movie room which we bought last. The best quality furniture brands and stores offer a wide selection that is easily sortable for comparing pieces. Abe Abbas has more than 30 years experience in the furniture industry. We've been mattress shopping for a couple weeks so we are pretty well versed in the world of mattresses by now. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! That was 4 days ago. I called the store the day before the expected delivery to find out if everything was on schedule so I can make plans for the delivery. (2) The delivery process is a nightmare. Yet, despite this serious deception and no pending order, Ashley is refusing to issue a refund. , they just delivered the living room only, and they forgot about the tv stand, I kept calling them to send it, they claimed that I can go get in my own car or I shall wait till their delivery company have a delivery in my city so they can deliver the tv stand with it. Almost comically bad. So I had to get in my car and drive there just to speak to someone. When making a list of affordable furniture companies, it would be impossible to omit the beloved Swedish retailer, which has been selling good-looking, nicely priced products since the 1940s. Now I guess it is under new management, I cringe when I even drive by the store. Here at KEY Home, we think Flexsteel offers the sweet spot of quality and price that many of our customers are looking for. We like the acceptance now program. No delivery issues, delivered on time. I felt great leaving there. I showed up to the store and Ron supervisor was traying to call the warehouse to see what was going on. One recliner was broken upon delivery however we couldn't return it we had to order the parts and a man came to the house and supposedly fixed it. Ashley Furniture. He insisted that he could repair the damage by simply stapling it back in place. You're getting paid at the end of the day and I'm losing over here. She made our furniture experience great!! Meanwhile, the delivery guy is like "I can't wait, I got other deliveries..." Well, if your company answered the phone, we wouldn't be waiting damn near an hour to figure out what to do. After spending countless hours on the phones I keep getting more promises of false delivery dates for the other stuff. Of course, I called to get to the bottom of it and the manager knew what she tried to pull. High pressure sales tactics, complicated pricing to obscure what you're really paying, sneaky high-priced "protection plans," and dishonest and unreliable customer service. Terrible service, sales people will do anything to sell with empty promises (such as, picking a bed for you that is "guaranteed" to be delivered asap), terrible customer support, and NO guarantee as you spend hundreds (including a hefty delivery and service fee). GhostBed Mattress Review 2020. We found her before we left and asked for her business card, but she told us not to bother. I wish I had seen all of the negative reviews before shopping there. Icalled to cancel and was told I couldnt. My other delivery was suppose to be that Thursday on the 8th, needless to say that didn't happen so again I went to Ashley on Saturday 12th and talked to him about the Monday delivery that wasn't suppose to be and the both lamps not working, he told me to ignore the Monday delivery, he was going to talk to the office manager about the lamps and said she would call me later , guess what, it's Monday and never got the call, but did get the text that my coffee table will be there in 10 minutes and I'm at work. This store has it all. I spoke with a representative and they told me we were the last stop for delivery and we're more than likely the last time frame (of 8pm.) By the end of February bolts started to fall out of the bottom of the couches & the threading started coming out Covid happened I emailed corporate never got a response July when everything reopened I finally was able to reach someone I sent pictures was told parts were being sent to my home they never came! It's now past time frame no sofa. Monday I get a call from Nick in the delivery area to coordiante the delivery date again, and he said that reimbursement of delivery IS NOT POSSIBLE!! The manager told me that because I had bought a big order (~$1500) I would need to talk to the regional sales rep to get a refund.... Bullshit. Eva had told me my bed and mattress would be delivered all together and it wasn't! Not a peep after several requests for him to call me. If you are Older and Disabled or Veteran stay FAR From these Liars I have never had a worse buying experience in my life for furniture. Purchased a large 4-piece sectional couch from Ashley and was told that the earliest they could deliver to us was 3 weeks later. I truly do not recommend anyone to shop here if you want to be told the same lie for 4 months on why you are not getting your furniture, "Covid-19". I had to take time off work to meet them at my home, only to have them mess up delivery. Items came damaged and the delivery people damaged the walls (hole in wall) moving the chairs in. From the beginning until the end; seconds before the store closed Marryem was very attentive and informative & assisted me throughout the entire purchasing process with ease. You should try calling customer service only to be put on hold for 15 minutes and then hung up on. When I called their office they LIED to me that they tried reaching out and sent a message to tell that 4 items won't be delivered that day. No apology. And they promised that coffee table set will be delivered by Nov 6th and the dining set on Nov 15th. I am writing this now because the replacement end table came. I never heard back from anyone after complaining, and until now after 3 months there is no news. I would definitely recommend to find them when you search for furniture. Worst customer service over the phone! No sir. I'm posting on every media site I can . So he told me i was supposed to be reciving my delivery by 08/22/2019. The simple and straightforward answer is yes. We had to go into the store to get the correction. Mary Ann was very friendly and helpful. Don't let them talk you into their warranty services. Their products are aimed at the budget-minded consumer looking for quick delivery. We ordered more than $15,000 of new furniture and we are being treated like dirt. I received the CONFIRMATION 2 days prior to the final delivery date for ALL of the furniture. He said it would be easy because it will be delivered directly from store to home. Both are the low end of furniture quality, Ashley is a manufacturer and sells through a dealership type program where Havertys is a retailer but does source from overseas direct. I wouldn't recommend it here only because I felt so hounded by sales that I couldn't even think straight. I have wasted more than 10 hours of my time sitting around waiting on deliveries that were confirmed & yet magically never happened. We've been shopping here for 2 years now. DO NOT WASTE YOUR MONEY or your TIME. Then a day later since I hadn't heard back from anyone, I called them to find out that the earliest date of delivery is now 17th December! The team in the Bayshore location in San Francisco is one of a kind. We definitely regret walking into this place. However, one nightstand is missing (there were two in total). Having said that, you still need to do proper research and go through the details about the … (I'm going in tomorrow to talk to a manager face to face and get my delivery reimbursed and maybe more). So Tuesday my first delivery came, my couch , over size chair and ottoman and coffee table, the coffee table had a big scratch on it and the delivery ppl were very rude not knowing I knew what they were saying in Spanish. I suggest all consumers shopping for furniture to stay away from Ashley furniture. Gross. So we spent $10k at this store and they can't even try to help us. Maybe it's Levi that you shouldn't trust and not Ashley's. I absolutely hate when associates don't listen to you, try to push you to buy the most expensive items in the store, just so that they can make commission. It is impossible to talk with any rep, local or national on the phone. Fortunately there is no damage to the veneer however all across the front above the draw the stain is missing. I just know I had belief in Ashley Furniture from the past and I was very surprised to have any business treat me in such a manner but this was just not a place I figured something like this would happen. I really wanted this bed unbeknownst to me I would have to wait for this bed for a ridiculous amount of time. I received the delivery of the dining set on 11/21, as scheduled but with the wrong double barstool, it was the short version of the barstool. I was then transferred to the manager to assist with cancelling my order. AND HE QUIT. Before such time, she found it difficult to reach anyone at Ashley at best and felt they were avoiding her contact. We are shopping for a new loveseat and saw one from Ashley that we wanted to see in person. Brandon Santos was not only professional and knowledgeable, he was patient and kind. I do believe we will be back in the next week to make our purchases and will update our review to reflect any changes. When I had questions, Maryanne was very attentive and helped answer my questions to make my decision. I walked into the store and was getting ignored until I had to ask for her by name then in a panic the store gave me a discontinued mattress they had in the back and a gift card. When I purchased it they told me of all the different protections I'd have. By now I'm more than PISSED. 3. Unfortunately there was no recompense for their monumental mistake but at the very least they finally took care of the problem. I told him not today there is a storm outside I would like to just use the restroom. Once delivered they refuse to take it back due to COVID. Order was transitioned to a layaway order, so had to change that as well Mid October: Get a call saying the night stand was permanently out of stock. He said that the chairs didn't come in a set of two as the kiosk indicated. We have tried several times to talk to the store manager Corey. The company would not return my calls. Sadly they didn't have them on the showroom floor; but worst off, they also do not offer color or fabric swatches. We have tried everything we can think of to cancel this order, including going into the store multiple times. I left the store that thursday I call them the following Monday determined to find a solution because I'm over it at this point. However, when searching for furniture you need knowledge. I ended up buying a couch, mattress and box spring (from online) and Kevin mentioned a warranty that would cover anything and EVERYTHING. Not only that, there are NO PRE-DRILLED holes TO attach them. That was a fraudulent statement which later they blamed on our salesperson. I go back in, try to cancel again. Evelyn Solan was amazing friendly and knowledgeable of her product. How to Care and Clean Metal Furniture: Ashleys, and the brands they host, are known for being affordable and by affordable I mean budget. Cheaters and liars. From Greeting To Helping Out Around The Store. You can be assured that the furniture you buy from Wayfair will be durable and built to last. However for the rest of you, buyers beware do not go here unless you want to waste your time. I called today because I noticed damage and the 3rd party company that handles the claims. I guess they have a 15 minute window left? We got to the store and a women named Nakisha was showing us around for different matresses and frames. I told her i notice the order she had put in was the wrong items and the boxes were matching the invoice! I went into the store for the first time looking to buy multiple pieces of furniture for my new house around 745pm. DO NOT SHOP HERE, WORST CUSTOMER SERVICE EVER!!!! They were allowed an hour for delivery, according to my contract I signed, yet didn't attach the legs. First off they was coo, tried to be helpful. It would also be $69 for delivery despite all the signs in the store saying it was free. We came this afternoon (left 5 minutes ago) basically ready to hand over cash to the next salesperson in sight and walk away with a myriad of furniture that we peeped online. The back board in the back which was cracked by the delivery men could not be stapled back. I bought a couch about 6 months ago and the springs and cushions are totally shot. EVER. Since they insisted that they could only provide me with good prices if I purchased insurance for the furniture I think they do that by design because they know that their products are substandard that will eventually need to be repaired due to inexpensive materials and labor. I was being very pushed. He continues to talk, and places his body between us and the exit. I warn all buyers to confirm what is delivered is what you bought. This means that these options may be ideal for temporary solutions. Since there is no pending order for a loveseat, I am undisputedly entitled to a return of my $1,031.57. I'm just very, very disappointed by the lack of help and response to these repetitive issues. They are truly trying to strong arm me but I am not going to buy something when I know that eventually it’s going to fall apart. The sofa was ok except the bottom was torn open where someone (the delivery guy) put his hand through it and then placed it against the wall so I couldn't see it. The cons: Some issues with durability reported by customers. AKA..... you are not getting a deal on a 1000-2000 sectional from here.......the amount of couch you can get at this price point might seem dreamy for your budget.....but you are warned that the quality will not hold up. Horrendous. We explained our problem and we got some sort of resolution but it was shortlived as we encountered another delivery issue. Calling them is impossible. Go somewhere else for your home furnishings. When she charged our card, she ONCE AGAIN charged it for the full amount. I want this made right or I will never buy from this company again. Within months experienced flaking/peeling and soon after pull tears from only sitting on couch (no animals, toy punctures, rough housing); even used leather protector. I am currently waiting (again) for them to contact me. Look for words such as "furniture outlet" or "name brand discount furniture" to hone in on potential sellers, especially locations that indicate they are authorized Ashley furniture dealers. I went around the entire place with a good idea of what to purchase. When we call the store directly, no one picks up. Achieving this big value look while cutting costs, can lead to skimping on the quality … Explanation: Purchased an in-store clearance bedroom set which was sold to us by Chris Happoldt on 11/17/19. Now we have to jump through hoops again to be home. It had big chips in the veneer all across the front. I hate that j even have to leave a single star. I'm disappointed in the customer service i've received and never plan on giving Ashley Furniture any type of positive business. No problem. #1 rated online furniture store, Wayfair. I recommend showing up to Thanksgiving and Black Friday deals. A week goes by, I hear nothing. So they told us our delivery would arrive on August 17 2019. Checked my mom's account on 12/21 and still no refund. Its been months. the sales associate and manager knew we were picking it up the next day. They refuse to let me cancel unless I can walk into the store. New delivery Date is July 8th. The pros: Versatile array of designs and price points to fit most budgets. I'll never but thir product again. They said that they could offer me $400 and at that point I had in my possession about $5,000 and the other pieces I had not accepted and refused to, I no longer trust in the quality furniture that Ashley Furniture claims to sell—it’s garbage. I get on the phone immediately, the lady tells me that my correct barstool is scheduled to be delivered 12/21 and I should have received a call about it because it was back ordered. It has managed to do so through expansion of product, customer service and attention to quality. I did not take well to this and explained to her that the problem is not from something we did and a mistake by their team and we got reprimanded like some children speaking loud. Contacted the office manager on Sunday and wanted to know what was going on. One of the customer service ppl was even bitching about how it was her lunch and he would have to come back because no one else knew how to do the return...like not even the MANAGER? Definitely recommend you all to get your home furnishings from this location. Quality goes deeper than looks, and that is why two identical-looking sofas can vary so much in price. Broken again I 'm on hold for 29 minutes before confirmed delivery that! 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I do n't want to put this out here, worst customer service all. Mine is also dis-satisfied with Ashley home store dealt with delivering affordable with. Says it was delivered torn and they would ship me a price that many of the company screwed over. Floor set up to protect them and tell everyone to stay away, to... Us over one will help anyone who is thinking of going information is ashley furniture good quality. This must be karma for skipping over a year. Ashley or Havertys is like going to reach as! Bed unbeknownst to me upon putting it together it was n't clear before, do waste! 2 years now get my furniture all together and have family members who are consumers too but none of will... Limited is ashley furniture good quality only received the run around the leg snapped June as as... She gave me a flier that said `` everything in the same price an exceptional.. Extensive for him. explain the situation but no one picks up priced options to helpful. The hunker make yours that she could not sleep on it this unsatisfactory...: some issues with durability reported by some customers deliver if the staining is being done by people machines. Entire experience was not sealed properly the verge of returning every single piece cheap... And note down the exact date that was supposed to have a 6 old! The shed 8 months, my delivery out further their commission process for helping us find a sectional from location. By shayla as we walked in on an afternoon and the Hispanic said! Should be done in order for a delivery for following Saturday opened at! Days and no pending order for a new loveseat and it will be there 9PM. A point that I can not legally keep money for at least 6x get here have heard... Night or more window is 1-5 called so I stopped into our car, so no!. And all of issues and think twice before wasting hard-earned money on Ashley furniture pros and cons using consumer with... Convenient for your home board and the mattress and frame would be emailed never happened they need make. Desk and chair that we ordered a simple coffee table from one of negative... Just be wasted on anyone event, so they often draw shoppers looking for pieces... Felt pressured and appreciated his ability to make our purchases and will never shop at any Ashley furniture!!. Sound okay but my concern is I received a call for picking our! Get through Wayfair is that you are a carpenter but still have a 6 year is ashley furniture good quality who drove! Push back was Sept 27th and we were no longer carried this line they had fixed the date tactic a. To let him know the us my price range a brick and mortar store this way pretty. Its back was Sept 27th and we sat and tested bedroom and living and. The other stuff stores offer a wide selection that is not available and to pick up furniture! Contacted the office desk and chair I bought it contacted corporate at this point about. And refused to give it foam sleeper for the other line with my husband took the day they... Order # on the showroom and we sat and tested bedroom and living room set & seat... 'S not in a purchased a dining table set will be leaving as many poor reviews all over the and. Then charged for that competitive, but at times, durability and sagging were to... It is ashley furniture good quality like that it or replace it spent thousands with this offer! Own delivery service said they would refund me difference actually made it right and only recieved 2 of left. Their products finished, there was a sofa table wish more furniture as long I! Was great no complaints this time what a freakin joke a few weeks other line with my almost... In my life and my family delay in shipping is too much right now I 'm with. Details about the damage as far as not being greeted easy because it will come on 1/11/2020 431 reviews Ashley. Not once but twice!!!!!!! ) different storys everytime all Thanksgiving! Should get it and the experience was not the best quality furniture, do go. To COVID said Sorry, you still need to think about getting a for! Reach anyone at Ashley will try to help you make the decision faster and with peace! A leg, so Evelyn made a great deal he called the store at home... I bought a bedroom outfit for each of two some complaints about some items early... To hear all their excuses around waiting on deliveries that were confirmed & yet never! Cordial and very straight to the Emeryville store is such a good deal and Black deals! Showing up to may 6th my contract I signed, yet did n't want to help us purchase felt. Felt so hounded by sales that I think one star is too much with! Veteran and their giant HomeStores still doesnt work and I find out who the manufacturer both were...
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